At Heao®, we respect the privacy of our users and recognize the importance of protecting personal information collected through our website and services. This Privacy Policy outlines how we collect, use, and protect the personal data of visitors to our website theheao.com and users of Heao® products and services.
What Personal Data We Collect
Heao® collects both personal and non-personal data from you to deliver customized shopping experiences, fulfill orders, and continuously improve our services.
The types of personal data we may collect include:
- Contact details – Name, email address, mailing address, phone number
- Account credentials – Username, password
- Demographic data – Age, gender, location, language
- Payment information – Credit/debit card number, billing address
- Order information – Items purchased, shipping address, costs
- Communications – Feedback, questions, product reviews you provide
- Social media data – When you interact with or mention us on social platforms
- Device data – IP address, device ID, browser type and settings when you access our site
- Site activity – Pages visited, search terms, clicks, referring site
How We Use Personal Data
Heao® uses the personal data we collect for purposes that include:
- Creating and managing user accounts
- Processing orders and payments
- Calculating taxes and shipping costs
- Sending order confirmations and tracking information
- Responding to customer service inquiries, feedback and product reviews
- Personalizing shopping experiences and product recommendations
- Improving our website design and shopping functionality
- Conducting analytics to improve operations and customer satisfaction
- Sending promotional emails, newsletters, ads and push notifications users consent to receiving
- Complying with legal obligations for record-keeping, security, and fraud monitoring
We only process your personal data for the minimum period necessary or per requirements of data retention laws.
When We Share Personal Data
Heao® does not sell or rent your personal data to third parties. We only share it in the following circumstances:
- With third party service providers we hire to assist with operations like payment processing, order fulfillment, website hosting, email delivery, and analytics. These partners must abide by strict data privacy standards per our contracts.
- To comply with legal requirements like a subpoena, court order or investigation by law enforcement or government agency.
- To enforce our Terms of Service if violation is suspected.
- To prevent harm in cases of danger to personal or public safety.
Third Party Links
The Heao® website may include links allowing you to visit other websites. If you click a third party link, you will be directed to that site which has its own independent privacy policy. We encourage you to review their privacy practices upon visiting third party websites. Heao® is not responsible for the content or privacy policies of any third party sites.
Your Data Protection Rights
At Heao® we honor your legal rights regarding your personal data including:
- Right to Access – You may request details on the personal data we hold about you.
- Right to Rectification – You have the right to correct any incomplete or inaccurate personal data we hold.
- Right to Erasure – You can request we delete your personal data, with some exceptions we must legally retain records.
- Right to Restrict Processing – You can ask us to stop using your personal data where legitmate grounds are shown.
- Right to Object – You may object to us processing your personal data for direct marketing purposes.
- Right to Data Portability – You can ask us to provide a copy of your data for transferring to another provider.
To make a request regarding your personal data rights, please contact our Privacy Officer via email at [email protected] or by writing to us at the address in the Contact Us section. We will evaluate all data rights requests per applicable legal requirements.
Your Choices and Opt-Out Rights
You have choices when it comes to how Heao® uses your personal data:
- Email Communications – You can opt out of promotional emails by clicking unsubscribe in any marketing message. You can continue receiving essential transactional and account emails.
- Push Notifications – You can disable push notifications from the Heao® app via your device settings.
- Cookies – Most browsers let you remove or reject browser cookies that may track your browsing habits across websites. Keep in mind some website features function optimally with cookies enabled.
- Advertising – Some advertising networks we use allow you to opt out of targeted advertising based on your browsing history. Note you will still see generic Heao® ads.
- Account Deletion – You can request we delete your customer account and order history by emailing [email protected]. We will confirm account deletion and stop using your data except where legally required.
- Do Not Sell My Personal Information – California residents have the right to opt out of the “sale” of their personal information. Heao® does not sell your data.
Our Security Practices
Protecting your personal data is of the utmost importance to us at Heao®. We utilize a combination of technical, administrative, and physical safeguards like:
- SSL encryption of data in transit and at rest
- Access controls and multi-factor authentication for systems access
- Employee data privacy training and signed confidentiality agreements
- Regular software updates, patch management, and penetration testing
- Security monitoring, breach detection, and incident response plans
While we aim for stringent security, no method is 100% foolproof. We ask that you take precautions on your end as well by using strong, unique account passwords and avoiding sharing account credentials.
Privacy Policy Updates
We may need to occasionally update this Privacy Policy as company practices or applicable regulations evolve. We will note the effective date at the top of this page. Material revisions may also be communicated via the website or email. We recommend you check back periodically to stay informed on how we collect, use, and secure your personal data.
Contact Us
We welcome any questions or concerns regarding this Privacy Policy and your data privacy rights as a Heao® customer. Please contact us at:
Heao®
Attn: Privacy Officer
123 Heao Ln
San Francisco, CA 94107
Email: [email protected]
Cookie Policy
A cookie is a small piece of data sent from a website and stored on your computer or mobile device. At Heao®, cookies help us deliver customized shopping experiences, understand site traffic patterns, and display relevant promotions.
Types of Cookies We Use
Essential Cookies
These cookies are vital for basic site functions like shopping carts, account login, and payment processing. As they are necessary for using the site, there is no option to opt out of essential cookies.
Performance and Analytics Cookies
We use Google Analytics and other tools to help us measure site performance, understand user behavior, and identify ways to improve the shopping experience. While not required for site functionality, we appreciate you allowing these cookies to help us serve you better. You can opt-out within your browser settings.
Advertising and Remarketing Cookies
We display Heao® promotions and ads on our website and other sites you may visit based on your product interests, shopping history, and other inferred preferences. Advertising networks we work with like Google Ads also use cookies to serve you more relevant Heao® ads when browsing elsewhere online. You can opt out of these cookies per your browser or ad network settings.
Social Media Cookies
Cookies from platforms like Facebook and Twitter enable social media integration with our site and help us understand engagement with our brand. Disabling these cookies may interfere with some social media features.
Flash Cookies
We may use local shared objects or flash cookies for things like video player functionality and personalized ads. Deleting browser cookies does not remove flash cookies. Manage flash cookies via Adobe’s website.
Managing Cookies
You have full control over cookie usage on your devices. Your browser settings let you clear or reject cookies, though doing so may impact site functionality. These browser plugins also block tracking cookies:
- Ghostery
- Privacy Badger
To opt out of Google Analytics tracking across sites, visit:
- Google Analytics Opt-out Browser Add-on
Advertising industry opt-out programs:
- Network Advertising Initiative
- Digital Advertising Alliance
Within your social media and ad network settings, you can opt out of cookies that track your activity for personalized advertising both on and off our site.
Contact Us
If you have questions about our Cookie Policy or want more details on the cookies we use, please contact our Privacy Officer at [email protected].
